Every Jubix Studios book is printed to order. We don’t hold stock, so your copy doesn’t exist until you buy it. It’s printed on 150gsm coated art paper, bound, and sent straight to you. It means less waste, and it means every book arrives new.
Where we ship?
We ship to addresses in the United States. Your books are printed at our partner’s facility in the United States and dispatched from there, so nothing crosses a border and there are no customs charges to pay.
Your billing address can be in Canada or the United States, but the delivery address must be in the United States. That makes it easy to send a book as a gift to a child in the US.
In Canada?
Jubix Studios is a Canadian publisher, and our books are available on Mia and Sunbeam Friends – Amazon.ca and The Sunbird Trilogy – Amazon.ca with Canadian pricing and local delivery. That’s the best way for Canadian readers to buy them.
How long it takes?
Your book is printed to order, which usually takes 3–5 working days, and then dispatched. Transit time depends on the delivery option you choose at checkout:
- UPS Ground: usually 1–5 business days in transit, depending on the destination. Faster and more predictable.
- USPS Media Mail: USPS estimates 2–8 business days in transit. Our lowest-cost option, but Media Mail is a lower-priority USPS service and can take longer than the estimate, especially at busy times of year.
If you need a book by a particular date, such as a birthday, choose UPS Ground and order early.
Shipping to Alaska or Hawaii? UPS Ground can be expensive to those states, so USPS Media Mail is usually the better choice.
Estimates are estimates. Once a parcel is with the carrier, its progress is out of our hands. If we can’t ship within the time stated when you ordered, we’ll contact you, and you can either agree to a new date or cancel for a full refund.
Shipping costs
Delivery options and their exact costs are shown at checkout before you pay. Shipping is calculated for your whole order rather than per book, so adding a second or third book usually adds little or nothing to the delivery cost.
PO boxes
Shipping to a PO box? Please choose USPS Media Mail. UPS does not deliver to PO boxes.
Tracking
If you’d like tracking details for your parcel, email support@jubixstudios.com with your order number and we’ll send them on.
Changes and cancellations
Because every book is printed to order and printing starts quickly, we can only change or cancel an order before it goes to print. That window is short, often just a few hours. If you need to make a change, email support@jubixstudios.com with your order number as soon as possible. Once printing has started, the order can’t be cancelled.
Check your address
Please check your shipping address before you pay, especially if the book is a gift going somewhere other than your own home. We can’t redirect a parcel once it has shipped. If a parcel can’t be delivered because the address was wrong or incomplete, your book will need to be printed again, and we can send a replacement once the cost of reprinting and the new delivery has been paid.
If something goes wrong
Damaged, misprinted or missing books are replaced or refunded. See our Returns & Refunds policy, or email support@jubixstudios.com with your order number.